Frequently asked questions
Scheduling: Services are by appointment only. You can schedule an appointment online (if you have prepaid for a service) or by phone. Gift cards and couples massage appointments must be booked by phone. You can reach Jeromeo at 612-339-4977.
Arrival: Please arrive at least 5-10 minutes early in order to fill out the client intake form, prepare for your massage and to describe your needs to your massage therapist.
Late Arrival: We do our best to accommodate each client. If you are running late, please call and let us know. If there are clients booked after your session, you will receive the remaining time available for your session and will be charged the full service fee.
Restrooms: Restrooms are located in the gallery next door to Jeromeo. Clients will need to get a key from our front desk or from their massage therapist to enter the restroom. Due to this we ask that you arrive 5 to 10 minutes before your appointment. Restrooms are single occupant.
Parking: We suggest street parking on 3rd Ave North, in parking ramp C on 3rd Ave N (half a block from Jeromeo) or on a surrounding street. Street parking is by meter and meters accept credit card, quarters or payment via the MPLSPARKING mobile app. Another tip: Jeromeo is located only three blocks from the light rail (Target Field Station), bus routes and is right off the Cedar Lake bike trail.
Special Health Considerations: Please notify us when making your reservation if there are any health considerations you may have, such as allergies, physical ailments, special needs or if you are pregnant. If you are scheduling an appointment for your partner or a friend who is expecting, you must notify us upon booking the reservation.
Payments: We require a credit card to book all appointments. We accept all major credit cards, cash and checks.
Safety/Conduct: The sessions are strictly therapeutic and non-sexual. Please respect your therapists. Any sexual comments or advances towards a therapist will result in immediate termination of the session.
Confidentially/Privacy: We respect your privacy and follow the laws of HIPPA and your information is never sold or given out except where appropiate by law.
Other questions?: If you have any other questions please call us at 612-339-4977 or contact us here.