Items ordered and paid for will ship after 2–5 business days, unless otherwise noted in description of product. We primarily ship through USPS. After leaving our facility, USPS typically delivers in 5-7 business days. You will receive an email notification from us that contains tracking information once your order has been shipped.
If Customs charges occur please note that you, the buyer, are 100% responsible for the fees. We, the seller, are not responsible for customs charges. Please note that International orders can take up to 4 weeks to arrive after they are shipped since all orders must pass through customs and the time frame that this takes is totally out of our hands.
If you have any problems with your order (not received, not what you were expecting, etc. ) PLEASE contact us so that we can make it right. We truly want to please our customers and will always try our hardest to resolve any situations that come up.
Please keep in mind that the products you are buying are handmade, so they tend to have variations from batch to batch (slight changes in color for example).
Damages: If you receive a damaged item, contact us immediately at email@example.com. We will happily replace any damaged items provided they are reported within 48 hours of order delivery.
We offer secure online ordering and accept Visa, MasterCard, American Express, Discover, and PayPal.
Sales tax is required on orders shipped within Minnesota at the local tax rate.
Refunds & Exchanges
Due to the nature of our products, we cannot accept returns.
We will offer a replacement or a shop credit for certain circumstances. Please send us an email at firstname.lastname@example.org with any concerns about your purchase so we can work something out.
Your satisfaction is our top priority and we will do what we can to ensure your happiness with every purchase.
Please note that we are not responsible for any additional shipping costs for returns/ exchanges, and we do not assume responsibility for reimbursement or compensation of returned packages lost in transit without proof of delivery to PureomEO™ Essential Oils.